What do you need from us?
For Brand Protection: your brand names, your official web addresses and who should get alerts. Everything else Lookalike Watch reads is public: certificate logs, lists of newly registered web addresses and the suspect pages themselves.
Inbox Watch and Payment Watch will need access to your email or accounting system. We'll ask for it only when you add them, and only for what each one needs.
What does the AI see?
For a lookalike website: public facts about it, such as its address, its age, what its page says and a screenshot.
For an email: who sent it and whether it passed the sender checks (SPF, DKIM and DMARC), the sites its links point to, the subject, up to 5,000 characters of its text, the names and types of any attachments, and sometimes a screenshot of the front page a link points to. Attachments themselves, the full headers and the images in the email never reach an AI model.
Payment Watch is designed so that no AI model sees your bank transactions. Plain rules decide.
Where is our data processed and stored?
Your account and case data, and the screenshots that are your evidence, are stored in Cloudflare's Oceania region. Our collection runs on our own server in Sydney. The AI models we use today run outside Australia, mainly in the United States, through Anthropic and OpenRouter. The privacy policy lists every provider and where it handles data.
Later, we'll run the AI models through AWS in Sydney and Melbourne, so what they read stays in Australia and the company that makes the models can't see it.
How long do you keep it?
We keep the evidence of each fake, such as screenshots, page copies and dates, because it's your record. Inbox Watch keeps a record of each email it checks: the sender, the check results, the links, attachment names, the verdict and the AI's reasons, plus the subject for the small sample our team reviews. It never stores the email itself or its attachments. Our privacy policy sets twelve months for messages people forward to Scam Check.
We haven't set deletion schedules yet. They're planned with our lawyer: shorter for anything from email, longer for evidence, and everything about your organisation deleted when you leave.